Frequently Asked Questions:
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Please be aware that this a Airport Travel service for a Taxi / Chauffeur For airport’s & London Trips & Long journeys. (sorry but we do not do 5 minute trips into town). Payment for which can be made through our secure service “PayPal” or cash on the day.
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A surcharge will apply for credit card payments at 4%
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In the event that we can not fulfill your booking requirements all monies we be refunded.
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May we take this opportunity of thanking you for your custom. I will be calling you shortly to verify you’re booking and to give you contact details of the driver for your journey. Southend Airport Travel is a website and is a unique private hire and chauffeur travel service to members of the general public normally resident in the Essex area, Clients booking with Southend Airport Travel can travel secure in the knowledge that vehicles driven by its co- operative members are fully insured.
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For those customers paying by cash or credit card, you may request a receipt from your driver. If for any reason you did not receive a receipt for your journey, please feel free to email this office at info@southendairporttravel.co.uk quoting your mobile number and a new one will be sent to you.
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Whilst Southend Airport Travel makes every effort to get you to your destination on time, they cannot be held responsible for any foreseen and unforeseen events that may cause delay like bad weather (snow, ice, storms, floods, fog etc) or extreme traffic conditions or accidents.
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Our vehicles are fully serviced and MOT’d in line with government regulations. We can not be held responsible for unforeseen breakdowns or mechanical failures.
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It is the responsibility of the hirer to check travel schedules, for example flight times and departure times in advance of travel. Any recommendations as to time of departure or vehicle type are merely suggestions. The final decision rests with the person making the booking.
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It is the law in the UK for customers to wear seat belts.
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The hirer is responsible for ensuring the general conduct and behaviour of the people travelling. Southend Airport Travel will refuse to carry any customers who’s general conduct is abusive or threatening towards the driver or car.
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Our vehicles are non-smoking in line with UK law.
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Southend Airport Travel will invoice or charge a £250 fee, if fouling of vehicle has taken place.
