London Southend Airport has been named as the UK's best in a passenger survey.
The Essex airport achieved a customer satisfaction score of 84% in the survey of more than 11,000 people by consumer magazine Which?
Customers praised speedy check-in and arrivals at the airport, which was acquired by Stobart Group in 2008.
Smaller airports out-performed larger hubs in the online poll. London Luton came bottom with a customer score of 43%.
Of the larger airports with four million or more passengers a year, Newcastle International came top with a customer rating of 69%.
Richard Lloyd, executive director of the magazine, said: "It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied."
London City Airport is ideally located for those who need to fly in and out of London quickly and efficiently - just 22 minutes away from Bank and 17 minutes from Stratford.
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